Products

Do you provide assembly screws with the enclosures?

All kinds of plastic enclosures are packed with required screws. If you need additional enclosure screws ( for PCB mounting etc.), please specify on your purchase.

What kind of reference coding system do you have and What are the differences between them?

Our reference coding system is based on four main codes. These are as below:

Standard product codes: 

Standard Product Codes: All the products have a standard reference code. Starting with the alphabets. They can be found in the product page.

CNC machining codes: CNC machining codes starting with the letter “C” such as C-0123-456 which is given to your particular drawing. Unless  you change the drawing, we keep the technical details of the cuttings, and machine it as much as it needs 

UV Printing codes: As it happens in the CNC machining, printing codes start with “B”  such as ; B-0123-456. This code also specifies the printing drawings on the enclosures. When the PI is arranged, we create a drawing code for the particular drawings and keep it in the system. Whenever you order and request for the same products with the same printings, you can use the same code and order. 

Particular product codes- Apart from the standard product codes, we create a particular product code for the specific product. Only you can order it by requesting the code.

Can I purchase the enclosure parts fragmentary?

Standard enclosures are sold completely on the Altinkaya website. However, there is an option to buy part by part upon request. For more information, please contact customer service.

Do you sell screws to mount my PCB?

Altinkaya has many types of internal screws for PCB mounting in different sizes. A compatible screw can be chosen from our catalog easily or you can contact the sales team to choose the correct screw.

What are the color alternatives for the enclosures?

Our products are always available in certain colors such as dark gray, light gray and black depending on the product category. For plastic products, we need a RAL code so that will allow us to produce the particular color. Stocked colors are specified in the product page. 

For metal and aluminum products, we also have the standard colors such as black and natural. For volumetric orders, any requested specific color can be made by the powder coating process. 

Do you offer rubber bumpers for your enclosures?

Altinkaya does not provide rubber bumpers based on a unit price. However, rubber bumpers can be bought extra.

What is the temperature range on your products?

Altinkaya enclosures are available in either aluminium, ABS plastic or polycarbonate plastic. In general, plastic enclosures will have a reduced recommended operating temperature compared to aluminum. Their properties will change at both low and high temperatures.

Do you intend to increase your enclosure's variety?

We are constantly working on new enclosure types in line with the demands of our customers and we are adding new products to our product portfolio with increasing momentum.

How can we supply your products?

We are sending our enclosures all over the world via cargo or freight. You can order our products through our website or via email

Do you send samples?

We have reduced the minimum order quantity to 1 on our website in order to meet the sample demands of our customers. By using our website, you can order the products you would like to as samples in the quantity you wish.

Do you produce enclosures according to the demand?

Yes, we produce special enclosure designs, prototyping services, and mould production for the device you would like to produce. For detailed information, please contact us.

How can we get the technical drawings of the enclosures?

You can find the technical picture (pdf and dxf) of the product you would like to, on the relevant product pages on our website.

Ratings and Certifications

Do your production materials comply with international standards?

We select the plastic and metal materials we use in enclosure production in accordance with the RoHS and REACH regulations, considering our customers whom we export our products to the European Union. The RoHS letter of information for each enclosure is on the product's own page.

Are accessory prices included in the enclosure prices?

Accessories included in the package with the product are indicated on the page of the related product. The accessories which are not included in the package and not stated on the web site should be bought separately.

Are your Enclosures plenum rated?

Altınkaya enclosures are not plenum rated.

Are your enclosures IP rated?

Altinkaya enclosures have various IP certifications such as IP-67, IP-40, IP-54 and IP-65. For example, the enclosures begin with SE, SF, EC reference codes are IP-67 certified.

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Policies

Do you give discounts on enclosure prices?

We have a discount policy that increases with the desired amount. We also offer additional discounts to our customers who constantly purchase above a certain level from our products.

Options

What are your Shipment Options?

EXW Shipments: Customers arrange the shipping and collect the goods from the warehouse or they share the account number of the partner agency for arranging the transport on behalf of the client.


CIF Shipments: Customers let Altınkaya arrange the shipment from warehouse to destination with CIF or CPT incoterm. (The shipping cost is prepaid for faster organization of the custom papers and other required documents) 


Express Shipments: Altınkaya works via DHL Express, FedEx, UPS International for the express shipments. The goods are dispatched each afternoon 2.00-3.00 pm (GMT+3) from the warehouse. ( it takes 2-4 days to arrive in the destination port)


Road Transportation: Altınkaya works with the pioneers of the shipping agencies in Turkey. According to the purchasing agreement ( CIF or EXW)   either Altınkaya arranges the prepaid transport on behalf of the customer or the client can collect them. 

Customs Handling in Turkey: On road transportations, there is a customs fee regulation law that obliges customers to pay 70 Euros for every shipment. However, there is an exemption for purchases above 5000 Euros. If the cargo value reaches 5000 Euros, those fees are not paid by the customer.

What are your Payment Options?
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Ordering

Do you make any customization on enclosures?

Yes, upon request, we can make any modifications based on your technical drawing by CNC machine and UV Printing machine. What we need is the technical drawing of the project.

How can we get the technical drawings of the enclosures?

You can find the technical picture (pdf and dxf) of the product you would like to, on the relevant product pages on our website.

In which format should we provide the technical drawings?

For CNC Cutting: You can find technical documents for every kind of product on our website in PDF and DXF formats. For the Step file, please send us an E-mail. You can customize those files upon your needs. we make the CNC cutting based on the drawing. 
For UV Printing: We can follow the same procedure for UV Printing as well. However for the UV Printing process, we also need detailed documents in vector format. 

How long does it take to customize a product?
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How much do your customization services cost? And how can we calculate it?

Customization cost changes based on the surfaces that need to be modified.

Can we find a suitable enclosure for the PCBs we produce?

We have a wide range of enclosures in different types and sizes. You can review these products on our website. If you get the sample enclosure before designing your PCB for your electronic device, your device's lead time will be shortened and margin of error will be decreased. 

Do you have any distributors in Europe?

We do not have any certified distributor in Europe or any other country. However, we can ship goods worldwide. For small parcels, it takes 3-5 days for the stocked products. For custom orders, it takes 7-10 days to prepare the goods and ship within the same day. The higher amounts are shipped to Europe via Road-Transportation and it takes 10-15 days by highway route.

What is your Minimum Order of Quantity? (MOQ)

Even if you would like to buy products for sample purposes, you can buy our enclosures one by one on our website. We receive orders for less than a parcel and sample requests only through our website. This means, we don’t have a minimum order of quantity, our customers can order any amount. On the other hand, our accessories and substitute screws are pre-packed in plastic bags and you can place your orders by multiplying these numbers.